Before you enter into any home improvement project read this book and get the 411 on the relationship you want to create – dream or nightmare? Your choice.
Remodeling is a process that makes a complete mess of your home and for which you are charged a great deal of money (let’s be honest here).
As a contractor, the most challenging part of the job is not the renovation work; it’s communicating with the homeowner and managing their expectations (regarding money & mess in particular but not exclusively.) Sound simple?
- It is simple – but it’s not always easy. Laying the ground rules of communication as a homeowner is one of the most important tasks you will undertake during the remodeling process.
- Remodeling is a relationship and the single most important ingredient for a great relationship with anyone is clear, open, honest communication
- There are a lot of expectations from the client that the contractor “should get it” without clarity of communication – no one is a mind reader.
- The vision you have in your head about how the job “should” go and the final look you want will be different from what the contractor has in their head, so you must communicate your vision.
- Open, clear, honest communication upfront is THE most important part of having a good remodeling experience. Isn’t that always one of the best ways to enter into a relationship?
The days of “the customer is always right” are gone. It simply doesn’t work to have it be about someone being right and, therefore, someone being wrong. If the ego of right/wrong continues to rule, it ends up being a muddled mess and everyone loses.
The right/wrong scenario has never Truly worked well and it certainly doesn’t work during home improvements. Win/win may be a cliché, however, it’s a cliché that makes total sense.
Sales, organization and service are the life and blood of your business. Remodel 411 coaches & mentors contractors to:
succeed by bidding projects properly
earning what you deserve
bring clarity to sales, marketing, finances and management styles
create more efficiency and production training to reduce waste of time & money in the field helping you profit on every job helping you profit from the inside .
Services and benefits include:
Email marketing – build brand & increase referrals
Production Training – why it makes sense to video your jobs for YouTube
Remodeling Processes & Procedures – looking at each project as a relationship so your clients refer ONLY you
Excellent Communication Skills Training – particularly the initial money & mess discussion which builds trust
The experience you bring to your clients and the ability to realize a profit depends on having a process in place that manages your team, subs, and clients harmoniously while being effective for all concerned.
Start increasing customer satisfaction while increasing your profits. Lacking the methods to manage your projects leads to disgruntled customers and weak profits. Get empowered in your business today. Start earning what you deserve while creating an experience that deserves what you earn.
Challenged by a difficult client? Maybe you need some help developing a system of earning so you realize more profit more of the time. Call or e-mail to schedule a date and time for us to discuss your needs and I will be glad to assist you via phone or an on-line meeting platform.
Production Management Training
Learn how to profit from the inside by investing in building an accountable, efficient, and service-oriented team. From this you will see tangible results to your bottom line and in the referrals you receive through awesome customer reviews. I will customize a session or sessions for you.
I take the mystery out of remodeling by bridging the gap between homeowner and contractor. I empower you through remodel coaching to provide you all the tools you need to organize, plan and remain at the helm of your project while allowing the contractor to do their job.
Tools available through personal coaching:
Product & Material Selections
Your Responsibility in Communication
Job Description(s) & Contract
This is a relationship – treat it as such and know it’s a 50/50 deal!
Are you thinking of entering in a remodeling relationship?
Is your project feasible for the budget you have in mind?
Have you done a project in the past that went badly?
Are you ready for a remodeling project yet heard all the nightmare stories?
Maybe you have a question about something your contractor did or did not include in the proposal.
Whether you have one question or wish to receive ongoing support contact me today and see how having your own personal coach can help you avoid nightmares and costly mistakes by looking at remodeling as a relationship.
The importance of a weekly project meeting & walk-through
Because of a lack of communication skills, many contractors fail to engage their customers during production to review the quality of the project in progress. Scheduling a weekly meeting is the key to keep all parties engaged in the job process. These milestone inspections will help you communicate with your contractor to avoid delays and errors that cost you money, time, and emotional stress.
Project Journal – if you think it, ink it.
Get your project off ground with a project journal. Be at the helm of your project from conception through completion. You will be able to track walk-through meetings, revisions (change orders), estimates, scopes of work, budgets/payment due dates, schedules and much more.
Scope and Bid Review
How do you know the proposal your contractor presented meets your needs or expectations? Is everything included? What isn’t included that you need to know about? I’ll review your proposals and agreements via an online meeting to identify any discrepancies or areas lacking clarity, which may constitute change orders during production. Lack of clarity in the written contract and description of work as well as vague communication are two of the major causes of disputes between homeowners and contractors – getting it right up front avoids delays and change orders later.
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Excerpt from Chapter 1 of
REMODEL 411: Secrets to a Successful Remodeling Relationship
Taking the Mystery Out of Remodeling
by Bridging the Communication Gap Between Homeowner and Contractor
By Reva Kussmaul
LOVE THE MAGAZINE DESIGNS – LOOKING FOR THE PERFECT CONTRACTOR
GET THE 411 ON Not Only HOW TO GET THROUGH IT but How to Begin it – the remodel that is!
Remodeling is about relationships. Are you ready for a long-term relationship? (hereafter known as an LTR)
In the pre-dating phase of the relationship, it’s all about you! Even before calling for pricing, you must decide if this project is really something you want to do. Whether it’s a cosmetic makeover of a small bathroom or a whole house makeover, you really must look at the relationship aspect of someone working in your home. The only thing that is different about either of these projects is the length of time the contractor will be there. It really doesn’t matter in the end if it’s two weeks or eighteen months. If you wouldn’t be comfortable with someone in your home for two weeks, how would you handle the “emotionology”* of an eighteen month project?
As for remodeling, if the project is longer than two weeks, it is an LTR. It’s imperative to give thought to the length of time this relationship is really going to last and how everyone is going to get along. Remember, what’s involved here is the ‘emotionology’ of the money and mess a remodeling project costs and creates. A contractor is coming into your personal space, getting it dirty and charging a good deal of money to do so.
FINDING MR. OR MS. RIGHT – Choosing the Right Contractor
If you’re ready to start “dating”, start thinking about what you want in a relationship even before you make that first phone call. How do you want someone to act in your home, treat your kids, what kind of follow-up do you expect, what are your perceptions of clean-up at the end of each day? These are all things you’d think about if you were going to move in with someone because essentially several some ones are moving in with you. They may not be spending the night but they’re going to be there all day, in most cases, without your supervision. You want to be able to trust them to show up, do the work planned for that day and lock up when they leave. So when you pull all of your researched information – yes, there is research involved – together to schedule two or three contractors to give you bids, you must have a list so you can compare apples to apples when it comes to the interviewing process.